'They make me feel like a king' Special award recognises Bedford record shop for going ‘above and beyond’

A popular Bedford record store is celebrating after scooping a special award for exceptional customer service.

Thirsty Records and Coffee Shop, based at 75 Harpur Street, received the 'Above & Beyond' award on behalf of charity Sight Concern Bedfordshire.

The award, which was presented by its Visually Impaired Champion George Hogman, recognises the business for going the extra mile in providing great, friendly service and having a can-do attitude in helping people with sight loss choose records and feel welcome.

The store was nominated for the award by one of its regular customers Martin Buck, who is severely sight-impaired.

Pictured from left are Martin Buck, Jim Watson, owner of Thirsty Records,, George Hogman, standing with his guide dog Stanton, and Jim Watson senior.placeholder image
Pictured from left are Martin Buck, Jim Watson, owner of Thirsty Records,, George Hogman, standing with his guide dog Stanton, and Jim Watson senior.

Martin said: “I just turn up any day of the week and they look for records for me, tell me all about the records and make me numerous cups of tea. They look after me so well, they make me feel like a king."

Thirsty Records owner, Jim Watson, said: "I'm so shocked to receive this award. We look forward to Martin coming in every time. He has become a friend to us."

The store is run Jim, and his father Jim senior, along with their well-known feline friend Sylvester – a friendly black and white cat who sits in the window every day making friends with the customers.

George said: "It's so good to see local businesses like Thirsty Records doing so well to help people with disabilities to fully access their services and keep their independence."

Sight Concern Bedfordshire is a local charity supporting people living with sight loss across Bedfordshire and Luton, which aims to help people live independent lives. Find out more by calling 01234 311555, emailing [email protected] or online.

Other recent recipients of its 'Above & Beyond Award' have included the Harpur Centre, Thameslink and The Card Factory.

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