Firefighters in Beds have been given an ‘outstanding’ customer satisfaction rating.
The public are routinely invited by Beds Fire and Rescue Service to provide feedback on their experience, including those who have been involved in 999 emergencies.
The most recent survey - polling the opinions of 470 people who came into contact with the service between April and June this year - revealed that 99.57 per cent of customers were happy with the service given.
Four aspects of the service are surveyed - attending an emergency at home, attending an emergency at a non-domestic property, conducting a free home fire safety check and conducting a fire safety audit.
The satisfaction rating was described as ‘outstanding’ by chief fire officer Paul Fuller at a recent meeting.
He said: “To know that the public regard the service that we provide so highly, is very encouraging – and these customer satisfaction results are outstanding, and I would like to thank our staff for their hard work in serving the public so well.”
Chair of the fire and rescue authority Councillor Colleen Atkins said: “The people who work for Bedfordshire Fire and Rescue Service do an excellent job. Everyone plays an important part: the Control staff who handle 999 calls; the firefighters who respond to emergencies; the community safety staff who advise the public on how to prevent fire and educate them about what to do if a fire does occur; and the people who help to make all of these things happen. As Fire Authority members, we appreciate their professionalism and commitment, and it is great to know that the public also values their contribution too.”
However, Mr Fuller emphasised that the service was not going to get complacent in the light of these outstanding results. He said: “We want to provide an excellent fire and rescue service for Bedfordshire. And excellence means that we are always looking to improve. Trying to improve on such fantastic results will be difficult, but that has to be our aim.”