England’s Chief Inspector of Hospitals wants to hear from the public about what they think of care services at Bedford Hospital.
Their views and experiences will help inspectors decide what to look at when they inspect the trust, ahead to the inspection on Tuesday, December 15.
Radical changes introduced by the Care Quality Commission now mean that inspectors will give the trust an overall rating.
Sir Mike said: “The inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.
“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.
“Of course we will be talking to doctors and nurses, hospital managers and patients at the trust. But it is vital that we also hear the views of the people who have received care at the trust, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.
“This is your opportunity to tell the team what you think, and make a difference to the NHS services in the local area.”
The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
To ensure the views of patients and the local community are properly heard, the inspectors will be at a listening event on Monday, December 14 at Kings House Bedford from 6pm to 7.30pm.
People are being encouraged to attend the listening events to tell the team about their experiences of care from the past year and to say where they would like to see improvements made in the future as well as find out more about the inspection.
Sir Mike’s inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.
A full report of the inspectors’ findings from the trust inspection will be published by the Care Quality Commission.