AN ELECTRICAL store “saved my Christmas” according to a woman whose cooker broke down on December 23.
Tracey Dunkley from Queens Drive bought her oven from a big name retailer in early November, only for it to break down just 16 days later.
Despite the cooker being fixed by an engineer, it broke down a second time just two days before Christmas.
Tracey was left with the prospect of she and her boyfriend Leon missing out on their Christmas dinner when the firm said it would not be fixed until January 4 - until Bedford store Michael R Peters said it would loan and install a cooker in her home, free of charge.
Tracey said: “Michael R Peters saved my Christmas. It was really, really nice of them.
“I didn’t buy the original cooker for them, but I was desperate, and sent them an email first thing on Christmas Eve.
“They said they could deliver and install a new one for me, but I still didn’t know what was going to happen with my current cooker.
“But then they rang me up and said that they had a second-hand cooker which I could have free of charge until January. And because it was Christmas they said that they wouldn’t charge me for borrowing it, or even to install it.”
Paul Mead, managing director of the Tavistock Street store, admitted that it was an unusual set of circumstances, but said the firm was pleased to be able to help.
He said: “After chatting to Tracey we realised that she was in a thankless position, but we could make sure that she had a cooker in time for Christmas Day.
“Her initial reaction was ‘What’s the catch?’ but we’re a family-run business and it was Christmas after all.
“This is how smaller local businesses can help local people, in a way that larger national firms sometimes just can’t do.”