A survey has shown that Bedfordshire Police are “compassionate, non-judgmental, personable and understanding”.
These are just some of the words victims used to describe Bedfordshire Police officers and staff in an ongoing survey to measure the quality of assistance received.
The survey is part of the Bedfordshire Police CARE campaign and since its introduction in October last year, it has given victims a chance to have their say via a link on the police website.
An introduction to the site explains: “We aim to give the best possible service and public perception of that service is really important to us so we can continually improve. For that reason we would be very grateful if you would spare a few moments to complete the survey.”
This month one resident, a victim of burglary, said: “The officer who visited was so understanding. Very personable and a first class professional.”
Another householder, added: “They took time to write my statement, double check it with me before signing, he was polite and genuinely showed his eagerness to help.”
One victim was impressed with the level of information and practical help she received, saying: “He was compassionate, non-judgmental and put me at ease. A gentleman.”
Praise came from young and old, a Leighton Buzzard resident, said: “This is the first time I have needed the police and I was pleased with their response and help as I am elderly and live on my own.”
Head of the Bedfordshire Police CARE campaign, DCI John Murphy, said he was “delighted” with the results.
He said: “Since the survey was launched we have had over 130 responses and I am very proud to say that the vast majority are very positive. In fact the feedback is so good we include regular updates on the monitors in our Enquiry Office at force headquarters.
“This reassures visitors that Bedfordshire Police really does CARE about the service they receive, we also include the comments in our monthly in-house e-zine, Forcewide News, where we name the officers praised. This is excellent for morale and helps to embed good practice within the force.
“Part of the campaign involves giving each victim a personalised CARE leaflet, so that by the time an officer leaves the victim has a written record of how they will be updated about the inquiry, when and by whom. This is paying real dividends in terms of victim satisfaction with our service.”