Bedford care home rated 'outstanding' by CQC

A residential home in Bedford has been rated 'outstanding' by the Care Quality Commission (CQC) following its latest inspection.

Tuesday, 3rd December 2019, 1:48 pm
Danecroft Residential Home is 'outstanding'

Danecroft Residential Home, on Dane Lane, has been rated 'outstanding' in four out of the five key areas; caring, effective, responsive and well-led, it was rated 'good' for safety.

The home provides ‘person-centred’ residential care for up to 33 elderly people, including those living with dementia, in the Wixams area of Bedford.

The CQC report said: “People and relatives' feedback was extremely positive and complimentary about the care people received. Everyone said the staff were very caring and passionate about creating a homely, inclusive and happy atmosphere for people living at the service.

“Staff told us there was a 'family atmosphere' which promoted mutual compassion and care.”

It went on to say: “The provider had introduced many innovative ways to ensure people received the best possible care outcomes. People's safety, wellbeing and happiness were at the top of the provider's priorities.”

Inspectors found that residents were all treated as individuals, and received their own personalised care plan that promoted their wellbeing. Residents and relatives alike felt they were valued, and their opinions mattered.

The CQC noted that the provider used suggestions, concerns and complaints as a means to make continual improvements to the quality of care provided.

It was also found that the provider's values shone through every aspect of care given by the staff, who are both supported and encouraged to use 'creative and individualised methods to support people achieve their personal goals'.

Salina Ballard, Danecroft’s registered manager, said: “I am absolutely delighted with our outstanding rating.

"I feel proud of our achievement, and that it has been acknowledged that our approach as a team comes naturally, and the passion for what we do really makes a difference to those living and working at Danecroft

"It doesn’t stop here though. We will continue to deliver outstanding care to enhance peoples' lives and wellbeing within our home.

"I feel honoured that I have been given the opportunity to manage Danecroft and that I have found my true vocation in life.”