Anglian Water has put the wheels in motion on its new five year, £5 billion business plan to deliver on its promise to customers.
The water company will be investing in the areas that customers said matter most to them during Anglian Water’s biggest ever public consultation. The Business Plan this shaped is supported by more than 90 per cent of customers.
It promises to deliver a £60 million war on leakage, investment to ensure resilient water and water recycling services, to protect customers and the environment from severe weather such as drought and flooding, and commitments to tackle the impacts of climate change.
Director of customer service Martyn Oakley said: “There is also a pledge on the cost of living. While, committing to this multibillion pound investment programme, average customer bills are dropping by seven per cent this year - the biggest percentage fall of all other water and sewerage companies in the UK.
“We’ve also introduced a brand new tariff for those struggling to pay and the Anglian Water Assistance Fund has been increased to £1million to help customers facing real financial hardship.”
The average annual bill has dropped by £29 to £402 this year, or £1.10 per day.
Customers with a water meter pay even less, with the average bill dropping to £371.
Projects will be starting right across the region this month, delivered by Anglian Water and its carefully selected supply chain partners which have signed new contracts that could run for 15 years - an industry first.
These longer partnerships pledge to make the business more efficient, collaborative and innovative, while ensuring customers are completely satisfied with the service they receive, at a price that is also as low as possible until the end of the decade.
>£19 million in the first year of the plan to keep leakage levels the lowest in the UK.
>£22 million to improve the resilience of our network from Grafham Water Treatment Works, which supplies water for over 1.5 million people
>£3.5 million for flood projects that will help to overcome the challenges of complex, multi-owned, and interconnected drainage networks
>£10 million to connect hundreds more homes to the mains sewerage network for the first time in the next year, with more than £70 million investment over the five years.
> More than £10 million to improve and protect our coastline and the region’s coastal waters.
>£60 million to protect the natural environment and improve the raw water quality of the rivers and watercourses we rely on to provide our drinking water.
>£1 million a year in the Anglian Water Assistance Fund to help those customers who are in financial hardship and need it the most.
>Free water efficiency home audits and water saving devices for customers across the entire Anglian Water region as part of an enhanced water efficiency offering
Plus the following in Bedfordshire, Buckinghamshire and Hertfordshire specifically:
>£22 million to improve the resilience of our network from Grafham Water Treatment Works, which supplies water for over 1.5 million people across the three counties.
>£2.6 million on improvements at our Cotton Valley WRC.
>250k to improve our WTW at Rushmere.
>Thousands of pounds making improvements to our water mains in North Crawley.
>116k making improvements to our WRC at Chawston, Bedfordshire.
>£627k for first time sewerage systems, connecting people to mains sewers.
>£586k for improvements to our sewer network in Biggleswade.
>Flood alleviation schemes in Dunstable.
>£283k improvements at PS in Newton Longville.
>Hundreds of thousands of pounds on improvements to our water mains in Steeple Clayden, Whaddon Chase, Bucks.
>Flood alleviation schemes in Stony Stratford and Milton Keynes.
>Hundreds of thousands of pounds on improvements to our WRC at Letchworth.