Reception teams play an important role in our experience at our GP surgery, from booking appointments to ordering repeat prescriptions and inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on the experiences of patients in Bedfordshire and how they really feel their GP reception teams are performing.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Bedfordshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Sharnbrook Surgery - Sharnbrook
There were 275 survey forms sent out to patients at Sharnbrook Surgery in Sharnbrook, and the response rate was 40%. 58% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps
6. Goldington Avenue Surgery - Bedford
There were 300 survey forms sent out to patients at Goldington Avenue Surgery in Bedford, and the response rate was 34%. 52% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. | Google Maps
7. Dr PS Baths Practice - Luton
There were 338 survey forms sent out to patients at Dr PS Baths Practice in Luton, and the response rate was 34%. 51% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps
8. Neville Road Surgery - Luton
There were 507 survey forms sent out to patients at Neville Road Surgery in Luton, and the response rate was 20%. 51% of patients said the reception team was ‘very helpful’, while 41% said they found the team ‘fairly helpful’. | Google Maps