Two care homes are told they must improve after surprise inspections

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Library image.

  • Two Bedford care homes ‘require improvement’ following inspections
  • A ban on new admissions had previously been enforced at one home in light of concerns over standards of care
  • A further two homes in the town have been rated as ‘good’ by the Care Quality Commission
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Two Bedford care homes have been told they must improve after inspectors came calling.

Both Fenwick House in Cowper Road and The Willows Residential and Nursing Home in Shakespeare Road have been order to do better.

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Library image.

Inspectors from independent watchdog the Care Quality Commission (CQC) visited Fenwick House in October and November last year.

Earlier last year a ban had been put on new admissions after a quality inspection found the service was falling short of expected standards.

Since then an action plan has been drawn up and the most recent inspection found that improvements had been made, including staff training.

But inspectors still ruled that improvements must be made in four out of five national standards. These are service safety, service effectiveness, service responsiveness and service leadership. The standard of caring was ranked as ‘good’.

A relative of one patient said: “The staff are perfect and they provide excellent care.”

The Willows Residential and Nursing Home was also told it must improve on the four standards but, again, care was rated as good.

Inspectors visited in January when gaps were found in the training of staff including skills required to help them recognise signs of potential abuse.

It was also found that, although activities were provided, people living there wanted more to do.

CQC deputy head of inspections Sue Howard said: “If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that the required improvements have been made.”

A further two Bedford care homes - Oasis House and Radis Community Care - were recently rated as ‘good’ under the CQC’s new programme of inspections.