Report reveals shocking scale of care home neglect

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Shocking details of neglect at a care home where the elderly and vulnerable were not even fed properly have been exposed in a health watchdog report.

Inspectors discovered call bells were disconnected at night and patients were left out in the cold for hours at The Old Village School Nursing Home in Marston Moretaine. Andrea Sutcliffe, chief inspector of adult social care at the Care Quality Commission (CQC),said: “The shocking examples of care that my inspectors found at The Old Village School are absolutely appalling.”

A visiting healthcare professional told CQC inspectors she witnessed an elderly person, who required continuous oxygen, blue and distressed because the night nurse had failed to replace an empty oxygen cylinder.

Another patient told how he was left in an armchair for eight hours and was desperate to go to the toilet, while another revealed being left in the garden for up to three hours with distressed calls to be let back inside ignored.

Others were found to have signs of urine burning, caused by being left in soiled clothing.

One person told inspectors that they had to wait up to an hour-and-a-half for help after ringing their call bell.

A resident said: “I think they think I am an inferior being.”

The CQC carried out a surprise inspection of the Bedford Road home in early June after concerns were raised about care. It was judged to be inadequate and put into ‘special measures’ by the watchdog, with a clear plan for improvements drawn up.

When inspectors returned in August they found the provider – Old Village Care Ltd – had failed to improve.

Urgent legal action was taken on August 7 and the care home was closed due to ‘overwhelming systemic failures’ that put people at risk of serious harm.

Ms Sutcliffe said: “The provider was set clear expectations and their attitude to doing something about it has been completely atrocious. People, and their families, deserve an awful lot better.”

A police investigation is ongoing.

>To read the full CQC report click here