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Train customer makes video to help rail passengers with travel information

editorial image

editorial image

First Capital Connect (FCC) has launched a video on its website and YouTube to highlight some of the different ways that passengers can get travel information, especially with winter weather approaching.

The video features one of First Capital Connect’s customers Nick Toby Boras, who travels with FCC into King’s Cross every day for work. He shows the viewer the different ways passengers can get service updates through the day on different devices.

Station information screens, tweeting, website updates and travel alerts are shown in action as ways to get real-time information to passengers on the move.

FCC Customer Service Director Keith Jipps said: “There are so many easy ways now to get real-time information while on the move and this video shows you how.

“Nick brings a sense of reality to the video as he is one of our daily passengers who uses the services featured and he wants to help us help other people keep themselves updated.

“As we know, the service can change with very little notice – particularly during severe weather as this can cause severe disruption to the rail network, so it is important that our customers are as well-equipped as possible.”

FCC’s Twitter account @FirstCC has over 54,000 followers and just over 13,000 people have signed up to free travel alerts with the company – to sign up go to firstcapitalconnect.co.uk/alerts.

The video can be found at http://www.firstcapitalconnect.co.uk/videos

First Capital Connect (FCC) operates trains from London to Bedford, Brighton, Wimbledon and Sutton on the Thameslink route and Peterborough, Cambridge and King’s Lynn on the Great Northern route.

Approximately 180,000 people travel with FCC every weekday – 95,000 on the Thameslink route and 85,000 on the Great Northern route.

 

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