A pensioner is warning internet and phone users to be careful after her phone line was given away while she was on holiday.
Heather Buckley, 71, has criticised her provider Plusnet after her line was given away to somebody else while she was on a three-week holiday in Ireland.
Heather, of Marston Road, Lidlington, said: “When I returned from my three-week holiday, I found that I had no phone connection, and therefore no internet.
“I contacted my supplier Plusnet and was told that someone else had requested my line, at my address, and a line that I had paid for a year in advance and also had monthly direct debit payments in place for.
“I was told by Plusnet it was my fault for going on holiday without telling them. They stated they had sent me a notification which I did not receive, and they are not required to do anything else. They also have stated that they did not need verification from me to do this.”
Heather said the supplier did offer to re-connect her, but only at an added cost of £65 or she would have to sign up for another year.
She is in the process of selling her house, so did not not want to sign up for another year.
She added: “They said it was my fault because I did not inform them I was going on holiday, but I didn’t know I had to. I just want to warn people that they said they can do this if you haven’t used your line for two weeks.”
A spokesman for Plusnet said: “We only ever disconnect users from their service at their request, following a request to switch to another provider or as a result of failed billing and we aim to communicate with customers, as appropriate, throughout this process.”
Heather has now been forced to buy a dongle to use until she moves house.
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Wednesday 19 June 2013
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