A nine-year-old girl has been presented with a certificate by the ambulance service for her bravery following a 999 call she made when her diabetic mother was taken ill recently.
Georgina Humphreys, of Bedford, was surprised on her last day of the school holidays with a trip to the East of England Ambulance Service NHS Trust (EEAST), Health & Emergency Operations Centre (HEOC) in Bedford, to meet the 999 call handler who helped her deal with the emergency.
Call handler Jade Kinsella said: “Georgina did very well during the call, a lot better than some adults would have done in such an emergency.
“She stayed calm and was able to answer all of my questions, such as where she lived and whether or not her mum was breathing. She kept constantly checking that her mum was doing okay as well as looking after her younger brother.
“She seemed much older than nine and was very grown up during the whole call.”
It was in the early hours of the morning of August 10 when Georgina was woken up by her four-year-old brother Ryan.
He’d been asleep in the same bed as his mum Danielle, 32, when he noticed that she was shaking.
Georgina rushed in and realised her mum was suffering from hypoglycaemia, commonly known as having a diabetic crisis, a condition that can be incredibly dangerous for people with diabetes.
Jade added: “I’m really proud of how well she handled the call and I was very pleased to present her with a certificate for the courage she showed in the face of an emergency.
“I take hundreds of 999 calls each week but this one will definitely stay with me and it was a pleasure to meet such a special little girl.”
Thankfully, after being administered glucose by the ambulance crew that attended the incident, Danielle did not need taking to hospital, and was full of praise for her daughter.
After listening to the 999 call, she said: “I’m just so proud of Georgina. We’d told her what to do in an emergency but I’m surprised that she remembered what to do and just how calm she’s stayed.
“It’s amazing listening back to it and hearing how well she did, and I’m really grateful to Jade for helping her to stay calm.”
After being presented with a certificate for her bravery, Georgina and her family were given a tour of the HEOC to hear about what happens when a 999 call is made.
Georgina said: “It was very scary to call 999 but I’m glad I knew what to do and it was really nice to meet Jade today.