High passenger satisfaction for EMT

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More passengers are satisfied with the service they receive on East Midlands Trains a survey revealed this week.

89 per cent of passengers who took the independent National Passenger Survey said that they were satisfied with the service, a two per cent increase on last year’s score.

The firm, which runs services between Bedford and London claimed that the increase is due to a £10million investment in stations, as ticket buying, and station cleanliness also scored highly.

David Horne, managing director for East Midlands Trains, said: “We’re all really proud to have achieved our highest ever level of passenger satisfaction. “Our staff are committed to working hard day in, day out, to provide the best level of service for our passengers and these results are great recognition of their work.”

He added: “We are still determined to keep improving further and hope that our huge station and train investment programme, and the continued commitment of our people to provide excellent customer service, will see these results grow and grow.”

Stay tuned to find out more from the National Passenger Survey, and what it revealed for commuters in T&C territory.